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Last Updated: January 15, 2025
This Privacy Policy describes how Stellar Architects Group ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website or use our architectural services.
Information We Collect
Personal Information
- Name and contact details (email, phone, address)
- Project details and architectural requirements
- Professional background and company information
- Communication preferences and consultation history
Technical Information
- IP address and browser information
- Website usage patterns and navigation data
- Device type and operating system
- Cookies and similar tracking technologies
How We Use Your Information
- Service Provision: To provide architectural consultation and design services
- Communication: To respond to inquiries and provide project updates
- Improvement: To enhance our website functionality and user experience
- Marketing: To send relevant updates about our services (with consent)
- Legal Compliance: To meet regulatory and professional obligations
Data Protection & Security
We implement industry-standard security measures to protect your personal information:
- SSL encryption for all data transmission
- Secure cloud storage with access controls
- Regular security audits and updates
- Staff training on data protection protocols
- Compliance with Canadian Privacy Act (PIPEDA)
Your Rights
Under Canadian privacy law, you have the right to:
- Access: Request copies of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request removal of your personal data
- Portability: Receive your data in a structured format
- Withdrawal: Revoke consent for marketing communications
- Complaint: File complaints with privacy authorities
Third-Party Services
We may share information with trusted third parties for:
- Professional Services: Engineering consultants and contractors
- Technology Providers: Cloud hosting and communication platforms
- Analytics: Website performance and user experience analysis
- Legal Requirements: Compliance with court orders or regulatory requests
All third parties are bound by strict confidentiality agreements and data protection standards.
Data Retention
We retain personal information for the following periods:
- Active Projects: Duration of project plus 7 years for professional liability
- Marketing Data: Until consent is withdrawn or 3 years of inactivity
- Website Analytics: 26 months maximum
- Legal Records: As required by professional and regulatory obligations
Contact Us
For privacy-related questions or to exercise your rights:
Privacy Officer: Sarah Mitchell
Email: [email protected]
Phone: +1 (604) 847-3291
Address: 2150 West Hastings Street, Floor 15
Vancouver, BC V6K 3M9, Canada
This Privacy Policy may be updated periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes via email or website notice.